World-Class iGaming Experiences Delivered
Custom-built strategies to maximize revenue, retention, and VIP loyalty.
About Us
For over 2 decades, we’ve been at the forefront of the gaming industry, specializing in customized end to end operations solutions for Sports betting and Casino online. With our team of experienced professionals, we are committed to creating and managing top-quality services designated to meet your specific needs. We bring you Online gaming management at its best.
Over 20
Years of Experience
Dozens
of Completed Projects
Worldwide
Collaborations
Services
Customer Service
We provide first tier customer support and cover all basic queries, first level technical difficulties, game, bonus and withdrawal related questions but we do not stop there; Our customer support teams are well equipped with all professional tools to walk your client database through the different journeys and all the way to becoming VIP’s.
VIP Management
A team of well experienced online gaming sales and marketing personnel that handles all the top tier clients in a variety of different languages, with a focus on Europe and Latin America. Our VIP management services are a core of our business, and we constantly invest in both high qualified manpower and top-notch technology to keep the highest possible standards.
CRM
Data segmentation, daily, weekly and monthly promotions, calendar-based promotions, are only part of the actions taken by our CRM team to reach all our registered and depositing customers with relevant offers. Specializing in operating the leading CRM platforms available in the industry, we keep your client’s database active, and most important entertained and engaged 365 days a year.
Risk Management
Credit card and APM’s (alternative payment methods) fraud prevention, managed by the combination of live monitoring of incoming and outgoing (withdrawals) transactions... Our experienced team of risk management specialists have mastered the leading fraud prevention tools and are geared up to analyse, track and prevent existing and future fraud transactions by setting up trigger based automation rules as well as anti-fraud manual procedures.
Payment Processing
The handling of all withdrawal requests, following the strict KYC and AML procedures per the relevant country, as well as anti-bonus abuse procedures. The payment processing specialty has a direct effect on the client’s data base behaviour.
Our partners
Careers
Do you want to be part of an innovative industry leader?
Explore exciting career opportunities and grow with us. We are an iGaming company delivering the best gaming experience to customers worldwide. Committed to innovation and excellence, we strive to provide dynamic entertainment across various digital platforms. Our team is dedicated to offering high level services contributing to our continuous growth and success.
Customer Support Representative - German Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of German (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position with hybrid and remote options
Only shortlisted candidates will be contacted
Customer Support Representative - Polish Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of Polish (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position
Only shortlisted candidates will be contacted
Customer Support Representative - French Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of French (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position
Only shortlisted candidates will be contacted
Customer Support Representative - Italian Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of Italian (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position
Only shortlisted candidates will be contacted
Customer Support Representative - Greek Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of Greek (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position
Only shortlisted candidates will be contacted
Team Leader Customer Service
Full-time position Sofia, Bulgaria
Key Responsibilities:
Supervise and support a team of customer service representatives to meet performance goals
Monitor daily operations, ensuring high-quality customer interactions via live chat, email and phone
Provide coaching, mentoring, and regular feedback to team members
Handle escalated customer issues and ensure timely resolution
Collaborate with other departments to improve customer satisfaction and streamline processes
Analyze KPIs and prepare performance reports for management
Participate in recruitment, onboarding, and training of new team members
Take part in strategic planning and implementation of new workflows and customer experience initiatives
Any other tasks assigned by the Customer Service Manager
Requirements:
Minimum 1 year of experience in a customer service role in the iGaming industry
Strong communication skills in English (B2 and above) both written and verbal
Previous experience leading a team is an advantage
Positive attitude, leadership qualities, and problem-solving mindset
Strong understanding of casino games and sports betting
What We Offer:
Excellent salary and benefits package
Health insurance
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Working in a modern office in a central location
Engaging team events
Breakfast and beverages available in the office
Multisport Card
Office-based position
Only shortlisted candidates will be contacted
VIP Manager...
Full-time position Sofia, Bulgaria
Job Summary:
We are looking for a dynamic and customer-focused VIP Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our most valued players, ensuring they receive a personalized and premium experience across all touchpoints. A strong understanding of online casino and sports betting, combined with excellent communication and sales skills, will be key to delivering exceptional service and driving long-term engagement.
Key Responsibilities:
Managing a portfolio of VIP players and prospects;
Analyze daily gaming activity and deposit behavior to identify trends and insights;
Onboarding new VIP players and ensuring a seamless transition into the VIP program;
Proactively reach out via phone, email, SMS, and chat to maximize VIP players’ lifetime value and long-term retention;
VIP activity reporting – tracking and analysing key metrics related to VIP engagement, deposits, and promotions;
Proactively handling escalations and withdrawal requests;
Aligning with CRM teams on upcoming campaigns (e.g., SMS promotions etc.);
Detect potential churn risks and address them promptly using established processes;
Assist the Team Leader/Operations Manager with any other tasks assigned by them.
Requirements:
Minimum 1 year of experience as a VIP Manager in the iGaming industry
Strong understanding of casino games and sports betting
Excellent interpersonal and communication skills
Sales-oriented mindset with a proactive approach
Fluency in English and at least one other European language (e.g. German, Spanish, French, Italian, Portuguese, etc.)
What We Offer:
Excellent salary and benefits package
Health insurance
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Working in a modern office in a central location
Engaging team events
Breakfast and beverages available in the office
Multisport Card
Office-based position
Only shortlisted candidates will be contacted
Let’s Talk About What We Can Build Together
We help our partners scale faster, retain VIPs, and unlock new revenue streams. Ready to see what FCSD can do for you?