Join Our Team
Work alongside innovators, creators, and problem-solvers in a fast-growing, high-tech environment.
We are an iGaming company delivering the best gaming experience to customers worldwide. Committed to innovation and excellence, we strive to provide dynamic entertainment across various digital platforms. Our team is dedicated to offering high level services contributing to our continuous growth and success.
Innovation-Driven Culture
Global Impact
Growth & Development
Flexible Work Environment
Customer Support Representative - German Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of German (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position with hybrid and remote options
Only shortlisted candidates will be contacted
Customer Support Representative - Polish Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of Polish (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position
Only shortlisted candidates will be contacted
Customer Support Representative - French Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of French (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position
Only shortlisted candidates will be contacted
Customer Support Representative - Italian Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of Italian (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position
Only shortlisted candidates will be contacted
Customer Support Representative - Greek Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of Greek (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position
Only shortlisted candidates will be contacted
Team Leader Customer Service
Full-time position Sofia, Bulgaria
Key Responsibilities:
Supervise and support a team of customer service representatives to meet performance goals
Monitor daily operations, ensuring high-quality customer interactions via live chat, email and phone
Provide coaching, mentoring, and regular feedback to team members
Handle escalated customer issues and ensure timely resolution
Collaborate with other departments to improve customer satisfaction and streamline processes
Analyze KPIs and prepare performance reports for management
Participate in recruitment, onboarding, and training of new team members
Take part in strategic planning and implementation of new workflows and customer experience initiatives
Any other tasks assigned by the Customer Service Manager
Requirements:
Minimum 1 year of experience in a customer service role in the iGaming industry
Strong communication skills in English (B2 and above) both written and verbal
Previous experience leading a team is an advantage
Positive attitude, leadership qualities, and problem-solving mindset
Strong understanding of casino games and sports betting
What We Offer:
Excellent salary and benefits package
Health insurance
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Working in a modern office in a central location
Engaging team events
Breakfast and beverages available in the office
Multisport Card
Office-based position
Only shortlisted candidates will be contacted
VIP Manager
Full-time position Sofia, Bulgaria
Job Summary:
We are looking for a dynamic and customer-focused VIP Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our most valued players, ensuring they receive a personalized and premium experience across all touchpoints. A strong understanding of online casino and sports betting, combined with excellent communication and sales skills, will be key to delivering exceptional service and driving long-term engagement.
Key Responsibilities:
Managing a portfolio of VIP players and prospects;
Analyze daily gaming activity and deposit behavior to identify trends and insights;
Onboarding new VIP players and ensuring a seamless transition into the VIP program;
Proactively reach out via phone, email, SMS, and chat to maximize VIP players’ lifetime value and long-term retention;
VIP activity reporting – tracking and analysing key metrics related to VIP engagement, deposits, and promotions;
Proactively handling escalations and withdrawal requests;
Aligning with CRM teams on upcoming campaigns (e.g., SMS promotions etc.);
Detect potential churn risks and address them promptly using established processes;
Assist the Team Leader/Operations Manager with any other tasks assigned by them.
Requirements:
Minimum 1 year of experience as a VIP Manager in the iGaming industry
Strong understanding of casino games and sports betting
Excellent interpersonal and communication skills
Sales-oriented mindset with a proactive approach
Fluency in English and at least one other European language (e.g. German, Spanish, French, Italian, Portuguese, etc.)
What We Offer:
Excellent salary and benefits package
Health insurance
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Working in a modern office in a central location
Engaging team events
Breakfast and beverages available in the office
Multisport Card
Office-based position
Only shortlisted candidates will be contacted
Our team is growing fast, and new opportunities open up regularly. If you’d like to be part of our journey, let’s keep in touch. Our team is growing fast, and new opportunities open up regularly. If you’d like to be part of our journey, let’s keep in touch.
We’d love to connect with talented professionals who share our passion for innovation and excellence. Follow us on LinkedIn to stay up to date with our latest openings, company news, and industry insights. You never know when the perfect role for you might appear.