Join Our Team
Work alongside innovators, creators, and problem-solvers in a fast-growing, high-tech environment.
We are an iGaming company delivering the best gaming experience to customers worldwide. Committed to innovation and excellence, we strive to provide dynamic entertainment across various digital platforms. Our team is dedicated to offering high level services contributing to our continuous growth and success.
Innovation-Driven Culture
Global Impact
Growth & Development
Flexible Work Environment
VIP Manager
Full-time position Sofia, Bulgaria
Job Summary:
We are looking for a dynamic and customer-focused VIP Manager to join our team. In this role, you will be responsible for building and maintaining strong relationships with our most valued players, ensuring they receive a personalized and premium experience across all touchpoints. A strong understanding of online casino and sports betting, combined with excellent communication and sales skills, will be key to delivering exceptional service and driving long-term engagement.
Key Responsibilities:
Managing a portfolio of VIP players and prospects;
Analyze daily gaming activity and deposit behavior to identify trends and insights;
Onboarding new VIP players and ensuring a seamless transition into the VIP program;
Proactively reach out via phone, email, SMS, and chat to maximize VIP players’ lifetime value and long-term retention;
VIP activity reporting – tracking and analysing key metrics related to VIP engagement, deposits, and promotions;
Proactively handling escalations and withdrawal requests;
Aligning with CRM teams on upcoming campaigns (e.g., SMS promotions etc.);
Detect potential churn risks and address them promptly using established processes;
Assist the Team Leader/Operations Manager with any other tasks assigned by them.
Requirements:
Minimum 1 year of experience as a VIP Manager in the iGaming industry
Strong understanding of casino games and sports betting
Excellent interpersonal and communication skills
Sales-oriented mindset with a proactive approach
Fluency in English and at least one other European language (e.g. German, Spanish, French, Italian, Portuguese, etc.)
What We Offer:
Excellent salary and benefits package
Health insurance
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Working in a modern office in a central location
Engaging team events
Breakfast and beverages available in the office
Multisport Card
Office-based position
Only shortlisted candidates will be contacted
Junior Risk and Payments Specialist with English
Full-time position Sofia, Bulgaria
Key Responsibilities:
Monitor and analyze daily transactions for suspicious activity
Review and verify customer documentation (KYC/AML)
Investigate potential fraud and escalate cases when needed
Process payments, deposits, and withdrawals in accordance with company policies
Liaise with payment providers to resolve technical or transactional issues
Handle chargebacks and disputes efficiently
Maintain accurate records of risk cases and payment processes
Collaborate closely with Customer Service and Compliance teams
Assist in improving risk detection procedures and payment flows
Any other tasks assigned by the Risk & Payments Manager
Requirements:
Minimum 6 months of experience in Risk, Payments, or a similar role
Strong command of English (B2 and above)
Attention to detail and strong analytical mindset
Basic understanding of KYC/AML and fraud prevention principles
Good organizational skills and ability to multitask under pressure
Availability to start on the 25th of August
What We Offer:
Excellent salary and benefits package
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Working in a modern office in a central location
Health insurance
Multisport Card
Engaging team events
Breakfast and beverages available in the office
Office-based position
Only shortlisted candidates will be contacted
Customer Support Representative - German Language
Full-time position Sofia, Bulgaria
Job Summary:
The Customer Support Representative will be responsible for handling customer inquiries, resolving issues, and providing exceptional support to ensure a positive customer experience. This role requires excellent communication skills, sale skills, a good understanding of online gambling and sports betting, and the ability to work in a fast-paced environment.
Key Responsibilities:
Respond to customer inquiries via live chat, email, and phone in a timely and professional manner
Troubleshoot and resolve customer issues related to account access, deposits, withdrawals, and gameplay
Ability to communicate with customers via phone and any other means required to inform of available promotions and retain a portfolio of assigned customers
Maintain a thorough understanding of our casino games, sports betting options, promotions, and policies to effectively assist customers
Collect and report customer feedback to help improve our products and services
Work closely with other team members and departments to resolve complex issues and improve customer satisfaction
Participate in ongoing training sessions to stay updated on new games, features, and industry trends
Any other tasks that are assigned by the Customer Service Manager
Requirements:
High level of German (B2 and above) both written and verbal
Work on shift flexible schedule 24/7
Previous experience in Customer Service will be considered an advantage
Previous experience in the iGaming industry will be considered an advantage
Knowledge of sports-related topics will be considered as an advantage
What We Offer:
Opportunity to grow and develop within the iGaming industry
A supportive and collaborative work environment
Competitive salary and benefits package
Flexible 24/7 shift schedule
Office-based position with hybrid and remote options
Only shortlisted candidates will be contacted
Our team is growing fast, and new opportunities open up regularly. If you’d like to be part of our journey, let’s keep in touch. Our team is growing fast, and new opportunities open up regularly. If you’d like to be part of our journey, let’s keep in touch.
We’d love to connect with talented professionals who share our passion for innovation and excellence. Follow us on LinkedIn to stay up to date with our latest openings, company news, and industry insights. You never know when the perfect role for you might appear.