Enhancing player engagement and satisfaction at every step.
Customer Service
We provide first tier customer interaction supports all basic queries, first level technical difficulties, game related questions, etc. Managed either 24/7 or as per client’s request. All teams work in the relevant languages and hours to the targeted country. The team’s methods of communication are email based as well as chat based, live communication with the customers and outgoing calls.
VIP Management
A team of well experienced sales and marketing personnel that is handling all the top tier players in different languages and is trained to adopt to the needs of each customer individually. Our VIP team is also trained on the different KYC requirements of each market and by that, provides a safe gaming environment to any of the customers in their portfolio. The team’s methods of communication are email based as well as chat based (live communication with the VIP customers within their portfolios). Outgoing calls are conducted as per the VIP’s request.
CRM
Data segmentation, daily, weekly and monthly promotions, calendar-based promotions, are only part of the actions taken by our CRM team in order to reach all of our registered and depositing customers with relevant offers. The team uses all channels of communications, from phone, to WhatsApp, as well as emails and SMS’s. Finally, our CRM system is a leading system in its field and provides us with AI and BI abilities and with full atomization.
Enhancing player engagement and satisfaction at every step.
Risk Management
Credit card and APM’s (alternative payment methods) fraud prevention, done by the combination of live monitoring of all incoming and outgoing (withdrawals) transactions, special fraud prevention tools and tailor-made risk management procedures that are practiced by our risk management specialists.
Payment Processing
The handling of all withdrawal requests, following the strict KYC and AML procedures per the relevant country, as well as anti-bonus abuse procedures. The payment processing team works in direct collaboration with the risk management team in order to have 360 degrees view of the customers’ activity.
Payment Advisory
Our payment advisory team offers a wide selection of payment methods as well as payment processing solutions designed to fit the different markets. All integrations can be done easily and swiftly via API’s.
Enhancing player engagement and satisfaction at every step.
Graphic Design
Our graphic design team will tailor-made any of our client’s requests, to fit each and every country/region and to create high-quality images and converting the target audience to frequent customers while being up-to-date with the latest design trends, tools, and technologies.
Partner with us to design, implement, and optimize the services that will take your operations to the next level.